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Terms of trade and privacy policy

100% Product Guarantee

Because we have personally sourced our herbs from well known reliable sources, we are proud to back up all our products with a full 100 % money back guarantee. If the quality of herbs doesn't match your expectations, then simply return the unused portion of the herbs and receive a full refund of the purchase cost. We are so confident that you and your horse will love Brookby Herbs that we offer you this full MONEY BACK GUARANTEE. Simply return to us the unused portion along with you name, address and the reason you're returning the product.

Consumer Protection

All purchases from this site are covered under the New Zealand Consumer Guarantees Act. Please note for overseas purchases made from this site are covered by the laws governing New Zealand and you will come under the protection of the New Zealand Consumer Guarantees Act. For a further description of this law you can go to: http://www.consumer.org.nz.

Disclaimer

All the herbs used in the Brookby Herbs range are safe and non-toxic when given as recommended. It is very important that you consult an experienced qualified vet should your animal be unwell and any herbs being used at the time should be mentioned. No liability can be accepted by Brookby Herbs for self-treatment which is administered without professional consultation.

TERMS AND CONDITIONS

At Brookby Herbs, we are committed to protecting your privacy. We use the information you give us to process orders and to provide a more personalised shopping experience. Please read on for more details about our privacy policy.

What information do we collect and how do we use it?

When you order, we need to know your name, e-mail address, mailing address, credit card number, and expiration date. This allows us to process and fulfil your order and to notify you of your order status. When you sign up to receive special offers or our newsletter, we require only an e-mail address, which is where the information is sent to. When you enter a contest or other promotional feature, we may ask for your name, address, and e-mail address so we can administer the contest and notify winners.

How does Brookby Herbs protect customer information?

When you place orders we offer the use of a secure server. The secure server software (SSL) uses 128 bit encryption on your credit card information before it is sent to us. Any general information such as name and email address for newsletter subscriptions are not sent via secure server. However, this is also the case with most email messages sent via the internet.

Will Brookby Herbs disclose the information it collects to outside parties?

We do not sell, trade, or rent your personal information to others. Customers of Brookby Herbs may however be offered specials. Brookby Herbs may provide aggregate statistics about our customers, sales, traffic patterns, and related site information to reputable third-party vendors, but these statistics will include no personally identifying information. Brookby Herbs may release account information when we believe, in good faith, that such release is reasonably necessary to: 
(I) comply with law,
(ii) enforce or apply the terms of any of our user agreements or
(iii) protect the rights, property or safety of Brookby Herbs, our users, or others.

How does Brookby Herbs allow customers to update or change the information it collects?

At present you may request information that is held on our systems relating to yourself at any time by sending an e-mail to us. This information will be forwarded to you within seven days. If you believe that any of the information held about you is incorrect, you may request that we change it by emailing us at info@brookbyherbs.co.nz. In an electronic world, this information is a prerequisite. It is provided to us in good faith and we are committed to protecting your privacy. We use the information we collect on the site to make shopping at Brookby Herbs possible and to enhance your overall shopping experience. Personal information is not sold, traded, or rented by Brookby Herbs. Brookby Herbs does however reserve the right to offer customers special offers with products from trust worthy third parties. If you never want to receive any announcements or special offers from us, send an email to mailto:info@brookbyherbs.co.nz

Consent

By using our web site, you consent to the collection and use of this information by Brookby Herbs. If we decide to change our privacy policy, we will post those changes on this page so that you are always aware of what information we collect, how we use it, and under what circumstances we disclose it.